Last Updated: September 4, 2026
JG Wellness works with third-party fulfillment and supplier partners. Products may be shipped directly from the fulfillment partner to the customer.
1. Order Processing
Orders are generally submitted to our fulfillment partner after payment has been successfully processed.
Processing times may vary depending on the product and supplier.
Estimated processing times shown on the product page should be considered estimates and not guarantees.
2. Shipping Times
Estimated delivery times are displayed on the applicable product page or during checkout when available.
Delivery times may vary depending on:
- Product availability
- Supplier processing time
- Shipping carrier
- Destination
- Weather
- Holidays
- Carrier delays
- Customs or other circumstances outside our control
An estimated delivery date is not a guaranteed delivery date.
3. Shipping Costs
Shipping charges, when applicable, will be displayed during checkout before the customer completes the purchase.
Some products may qualify for free shipping or promotional shipping rates.
Shipping costs can vary depending on the product, destination, and fulfillment location.
4. Order Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after shipment.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned or cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply and a refund may not be available in all circumstances.
6. Lost or Stolen Packages
JG Wellness is not responsible for packages confirmed as delivered by the carrier.
If tracking shows delivery but the package cannot be located, customers should first contact the shipping carrier and check the delivery location.
We will assist with carrier-related inquiries when possible.
7. International Shipping
If international shipping is offered for a particular product, delivery times may be longer and additional customs duties, taxes, or fees may apply.
Any applicable customs charges are generally the responsibility of the customer unless otherwise stated.
8. Shipping Delays
JG Wellness cannot guarantee delivery dates.
We are not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, customs, supplier issues, or other events outside our reasonable control.
9. Contact
If you have questions about the shipping status of your order, please contact JG Wellness and include your order number.