Last Updated: September 4, 2026
At JG Wellness, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
1. Damaged or Defective Products
If your product arrives damaged, defective, or significantly different from what was ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
- Photographs of the packaging when applicable
We will review the request and, when appropriate, provide a replacement, refund, or other resolution.
2. Incorrect Items
If you receive an item that is different from the product you ordered, contact us as soon as possible.
We will review the order and work with our fulfillment partner to determine the appropriate resolution.
3. Returns
Return eligibility may depend on the product and the circumstances of the request.
Before returning any product, you must contact JG Wellness and receive return instructions.
Please do not send a product back to the address shown on the shipping package without contacting us first.
Returns sent without prior authorization may not be accepted.
4. Non-Returnable Situations
A refund or return may not be available when:
- The customer ordered the wrong product or size
- The customer changes their mind after the applicable return period
- The product has been used, damaged, or altered by the customer
- The customer provides an incorrect shipping address
- The customer refuses or fails to accept delivery
- The customer does not provide requested information or evidence needed to review the claim
Certain products may also be excluded from returns because of hygiene, safety, or other applicable restrictions.
5. Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear may depend on the payment provider or financial institution.
6. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Because orders may be processed quickly by our fulfillment partners, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping.
If an order has already shipped, it may no longer be eligible for cancellation.
7. Lost or Delayed Packages
Shipping delays can occur because of carrier issues, weather, holidays, customs, incorrect addresses, or other circumstances outside our control.
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
Contact us if you still need assistance.
8. Customer Responsibility
Customers are responsible for providing accurate shipping and contact information at checkout.
JG Wellness is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
9. Contact Us
For questions about returns or refunds, please contact JG Wellness through the contact information provided on our website.
Please include your order number so that we can assist you more efficiently.